Agent Resources: FAQs
The Palmer Agency prvides these "Frequently Asked Questions" as a resource to our Agents. If you have a question and you do not see the answer in our FAQs, please contact us so we can help you!



Group (Download PDF version)

1. What is creditable coverage and how does my client provide proof?

2. What items are needed to submit with a group life or disability application?

3. What items are needed to submit with a group dental application?

4. What items are needed to submit with a group health application?

5. What information is needed to get a group disability quote?

6. What information is needed to get a group dental quote?

7. What information is needed to get a group health quote?


Life (Download PDF version)

1. What are the TIAA Requirements for Genworth?

2. How can I prequalify a life insurance prospect?

3. What are ways to reduce the cycle time of a life application?

4. What are the Tobacco Usage Guidelines?



General (Download PDF version)

1. What is the difference between licensed, contracted, and appointed?

2. How do I know if I have an active license and appointment?

3. What does "pre-appointment" mean?

4. How do I know if the carrier I'm submitting business with is pre-appointment or not?

5. If I'm contracted with a carrier for life insurance, does that contract me for other products with that carrier as well?

6. How do I get appointed in more than one state with the same carrier?

7. How can I assign commissions to my agency/business?

8. Do I need to complete AML (Anti Money Laundering) Training to get contracted/appointed with a carrier?